Refund Policy

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.  The company adheres to strict industry standards for payment processing,

Refund Policy

If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancellation fee applied.

All credit card purchases will be refunded back to the original credit card that merchandise was purchased on.

Deliveries Sometimes Need to be Rescheduled

IMPORTANT In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule them for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also a note of apology for the delay will be included with the item.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Secure Online Ordering
Authorize.NET is responsible for validating, authorizing, and charging your credit card for each online purchase you make. Your order information, along with your credit card number, is encrypted during the transmission process thus ensuring complete security of your information.